B2B Lead Engine

• Company location field not loading

  Troubleshooting Steps for Dynamic Dropdown JS Script not loading "Company Locations" while typing and searching for data: If you're experiencing issues with the "Company locations" while typing on our web app, here are a few troubleshooting steps that you can try: Sometimes, the browser cache and cookies can cause issues with web applications. Clearing the cache and cookies can help resolve these issues. Sometimes, the issue can be specific tFew readers

• What's "Leads In Campaign" and/or "Leads Per Day"?

  While using B2B Lead Engine, you might be thinking what's "Leads In Campaign" on the righ hand side. Leads In Campaign is the "total number of leads" that you'd like to add to your campaign over the period of time. So for example, you'd like to reach out to 1000 people, you'll add that number to "Leads In Campaign". Then you can control how many leads you want to reach out to per day by adding a number to the "Leads per day" field. This is useful because if we didn't have this optiFew readers

• How can I search for leads by using actual job titles?

  You can easily search for job titles that are not in the group list by simply typing the title in the job title field and hitting the "enter" key. This will add the title you have typed, even if it does not appear in the current list. Additionally, you can type in multiple job titles if you wish to search for more than one profession. For example, if you want to target dentists, just type "Mortgage broker " in thFew readers

• Where do you collect the contact information and leads data from?

  It comes from multiple 3rd party providers - the accurancy is reliable and high depending on the provider, and how up-to-date our partner's data is.Few readers

• Do you have leads that I am looking for?

  With over 300 million business professionals and 14 million companies, there's a very good chance we have who you are looking for.Few readers

• How to create a "Saved Search" while searching for leads?

  This is currently not possible but we are working on it.Few readers

• Why do I get B2B Leads from other locations?

  Please note the search criteria on the left is the "Company Location" and the leads on the left show the contacts' (specific person) location where they are listed on LinkedIn - For example, the company is in the US, but that person works from another location. On anotFew readers

• Searching for hard-to-find leads - "I can't find the leads I'm looking for"

  ReachOut.AI offers built-in lead generation modules to help users find targeted leads for their business. This guide will walk you through the steps of using the "B2B Lead Search" and "Website Leads" modules to find specific leads. Additionally, we will discuss alternative methods for finding leads if the built-in modules do not meet your requirements. Step 1: Using the "B2B Lead Search" Module Create a new campaign and navigate to the "B2B Lead Search" module. Enter the keywordFew readers

• I search for leads but I get wrong countries/locations

  The left-hand side of the screen contains a search criteria section, with a specific criteria listed as "Company Location". This search attribute assists in the acquisition of data on the whereabouts of the companies targeted. However, the leads list on the left-hand side presents the location of the contacts, specifically the individual contributions to the company. For instance, a company may have a base in the United States, but a specific individual may operate from an office in a diffFew readers

Fixing App issues

• Resolving "Failed" status error when generating videos using Custom Avatars

  If you've recently encountered a status error when trying to generate a video, it may be due to an issue with the file format of your custom avatar. Our platform supports MP4 files for custom avatars, so if you're using a different file format, such as .MOV, it may cause this error.Few readers

• How to clear your browser's cache and cookies for Reachout.ai only

  Let's face it! We often get asked that we need to clear our browser's cookies and cache to force the browser to pull up the most recent changes made to the website or web app. This is very helpful most of the time except that our entire browser resets to its "factory settings" and it's pretty annoying to log back into the websites that we use frequently. 😒 No more! 😃Here's how you can clear the browser's cache and cookies for one particular site only.Few readers

• Why is my campaign not running?

  That might happen for one of the following reasons: Change or remove the end date in your campaign settings Purchase more credits by clicking here or contact support. If you haven't logged in to your account for more than a week, your campaign was placed on "Pause" to protect your credits from unnecessary consumption. Just go toFew readers

• Face not sizing properly or correctly inside the circle

  It sounds like you are experiencing some difficulties with getting faces to fit inside the circle without being cropped. I understand that this can be frustrating, but please keep in mind that the circle image you see is just a preview and not necessarily representative of the final output. IFew readers

• Using custom image as video background is BLANK

  If you want to use your own images as the background of your ReachOut.AI videos, you need to follow some simple steps and guidelines to ensure that the image is correctly processed and displayed. Otherwise, you may end up with a blank screen or a timeout error, as some users have experienced. Here's what you should do: Step 1: Choose a Suitable ImagFew readers

• Verifying Custom Domain - Troubleshooting CNAME Setup Issues

  If you're having issues with your custom domain, specifically with verifying your CNAME, here are some steps you can take to ensure that it's set up correctly. Go to https://mxtoolbox.com/CNAMELookup.aspx in your web browser. In the "Domain Name" field, enter your custom domain name (e.g., subdomain.yourdomain.com). In the "Lookup" section, select "CNAME Lookup" from the dropdown menu. Click the "Lookup" button. WaFew readers

• Endless audio spinning when "Play script"

  If you have been experiencing an infinite spinning issue when trying to preview your text-to-speech audio after you click "Play script, that is most likely an indication that the account is over the usage limit by the third-party TTS provider. To resolve this issue, you will need to add your card or acquire a plan on your TTS audio provider. Alternatively, you can wait until the beginning of the month when you receive more chFew readers

• SSL Warning - Pre-Made Landing Pages Not Secured

  If you've created pre-made landing pages and noticed that they're causing an SSL error, there might be a simple solution to this problem. In most cases, this issue is caused by having a dot within your subdomain. To explain this further, SSL (Secure Sockets Layer) is a security protocol that establishes an encrypted connection between a web server and a web browser. This certificate is issued to specific domain names, including the subdomain. When a dot is placed within a subdomain (e.g. *Few readers

• After the personalized video ends, the video uploaded is not being added to the final video.

  A: The transition video works by auto-playing the "next video" when you access and view the video on the video page itself, it won't show the transition video on the mp4 video itself, it works as a transition on the player's function.Few readers

• Can I create more than 3-minute long videos?

  We understand that you may have a need for longer videos for your presentations and educational purposes. As our brand name states we are built for "reaching out", and not for creating long presentation/educational style videos. We want to inform you that we are working on a new feature called Scenes, which will allow you to expand your videos to up to 30 minutes long. This feature is coming soon and we arFew readers

• I can't type in the chat support

  That may happen when there is a weird cache issue, or when there is a browser extension blocking our chatbox in some way. If this ever happens is best to delete browser cache, if that does not work please chat/open your website from an incognito window in Chrome.Few readers

AppSumo FAQs

• Founders Club Membership - Quick Start Guide

  Go ** beyond the limits**, and get exclusive features and support us by subscribing to the Founders Club.Featured

• Past Promo, Current Deal & Future Plan

  2 min to read When we officially launched in Dec 2021 we were working with private clients on one-on-one basis.  As part of the expansion and our need to stress-test the system to ensure that we were ready for the masses, and of course prepare for the AppSumo launch, early this year we introduced a private invite-only affiliate program (like most businesses do) as part of our marketing strategy with the help of our lead affiliate manager in order to bring in some cash flow to keep the busiSome readers

• How monthly credit refilling works for Lifetime licenses?

  The system "tops up" the account to 500 every month so, for example, when the top up date comes, the system checks the status of the credits on the account and suppose the balance is 497 credits, the system will give away 3 credits to top it back up to 500. Similarly, if there were onlyFew readers

Troubleshooting SMTP issues

• I can't connect or add SMTP

  Trying to add your SMTP in ReachOut.AI but not connecting? Please go to Gmass SMTP to test whether your SMTP is correct or not.Few readers

• What languages are supported?

  At ReachOut.AI, we support a variety of languages from 30+ countries. You can check the list of our supported languages in our documentation below.Popular

• Can I clone and make custom avatar of anyone?

  Any custom avatar requires explicit consent from the person to be made the avatar and our team manually checks and processes all custom avatar video footage. We will never re-enact someone without their explicit consent. This means that it is impossible to impersonate a celebrity, a politician, or anyone else without their consent. We take people's privacy seriously, that is why we don't allow users to use existing videos or images to create a custom avatar by themselves for synthesized video gSome readers

• My autoresponder is not on the list - What should I do?

  We built ReachOut.AI with integrations in mind so you can integrate absolutely any autoresponder you might need. Our platform allows you to integrate with ANY autoresponder by simply providing us with the email merge tag (variable) used by your CRM or autoresponder. In this help article, we will guide you on how to integrate your autoresponder with ReachOut.AI and provide you with an example of how to do it yourself. Step 1: Provide Email Merge Tag To integrate your autoresponder with ReSome readers

• Does the transition video count against the credits?

  Nope! Videos that are uploaded by you that don't use the smart dynamic background are not being counted towards your credits.Some readers

• How to export videos and contacts data from campaign

  If you want to export your video creation and contacts data in a CSV, please ensure your campaign is ACTIVE and generated some videos already.Some readers

• Can't upload MP3 file(s)

  Are you trying to upload an MP3 file inside "Upload your voice" tab but you get "Sound upload failed - please try again later." ? Issue 1: Change the file name Uploading of MP3 files can fail if the MP3 file properties contain unknown or non-standard characters. (There are a variety of reasons why these characters may appear.) The solution is easy; edit the properties to remove the characters and then upload the file. Occasionally uploads can break if your filename is very long or if iSome readers

• How can I add a single contact?

  You can add a single contact by clicking on the campaign's settings here:Few readers

• CSV Import - Troubleshooting

  5 min to read Common problems with creating .csv files Despite being a simple and common file type, there are some common problems ReachOut.AI users run into while trying to create .csv files. Using semicolons instead of commas Some computers will generate .csv files where values are separated by semicolons (;) instead of commas (,). However, ReachOut.AI expects true comma-separated data when uploading into the platform using commas. For example, if you upload a .csv file that useFew readers

• Can I change the avatar's outfits?

  For example, if you're marketing to doctors, you may want your avatars to be wearing white coats / scrubs. We understand how important and effective that feature is. We are coming up with this virtual outfits feature in Q2 of 2023. Please hold tight!Few readers

• Why AI Presenters doesn't look and sound more real?

  As with every new technology/trend, we understand that there are is a level of skepticism that comes with it. We develop Reachout.ai to help entrepreneurs and teams break through the noise and have a pattern interrupt so your email stands out among the other 100+ we all receive every day.  We are not trying to manipulate people into believing that an actual human recorded their videos. Instead, when the prospects open the personalized video emails, here's the conversation we are trying to trigFew readers

• Problems with audio - e.g. We couldn't download your audio, please check the URL and try again

  If you are receiving an error error "We couldn't download your audio, please check the URL and try again" please make sure of the following best practices:  Don't use any weird characters such as -%^@+(), etc Don't add too many spaces between words. Don't just copy/paste your script from word or websites directly to the editor. Try to preview the same script with a few other voicesFew readers

• Can I upload / record my own video ?

  Yes! You can upload your videos using the Backdrops and get customized backgrounds for each contact individually.Few readers

• Where can I find leads to feed my campaigns?

  If you are just starting out and don't any have leads yet or you're looking for more potential customers, here are some interesting resources for finding leads in various sources: Reachout.ai built-in lead modules:  B2B Lead Builder for finding professionals and decision-makers Website Leads for scraping leads using keywords found on the homepage, domain name, or site title.   Local Leads for finding local businesses and useful insights by selecting an industry and specific citFew readers

• Rate limits and throttling

  2 min to read When many video requests occur within a short time, they may be throttled (limited) to reduce their frequency. This is known as rate limiting, and our system might apply it automatically if you have an unlimited plan or if you have a campaign with a credits daily limit and enable the queue on the advanced campaign settings. You can apply a limit yourself inside your campaign's advanced settings, by doing so you are making sure that your videos are not going to be lostFew readers

• Error message when trying to import leads using Website Leads

  1 min to read If you are having issues or receiving an error when using Website Leads, please make sure you are following these instructions: Click here to view videoFew readers

• Does Reachout come with a landing page? Or do I have to redirect to my own?

  1 min to read Yes! It comes with a pre-made landing page PLUS you can embed the video code on your own landing pages. Up to you :-)Few readers

• Where is Custom Domain?

  The Custom Domain is inside Settings - Then, go to the Custom Domain tab and follow the instructions.Few readers

• What email auto-responders does Reachout.AI integrates with?

  ReachOut.AI cleaverly with virtually all CRMs and email tools simply by replacing the email merge tag (variable) on the given snippet code. You can even integrate with your favorite tools using no-code automation tools such Zapier, Pabbly, Make as well as Webhooks and API.Few readers

• Can I send a general video without any personalization?

  1 min to read Currently, the system is built to deliver personalization and doesn’t deliver untouched generic videos, however, this is something we will add soon. If you have a generic video of yourself, you will be amazed to see what Backdrops feature can do for you. For example, you can personalize the background for your generic video so every prospect will see their own website as the background. Please check out: https://docs.reachout.ai/en/dynamic-backdrops (https://docs.reachout.ai/eFew readers

• Where can I find more full-body avatars?

  We are constantly working to increase the number of avatars available in our platform. We are looking to hire new actors and bringing them to the studio to create new avatars for our users. In the meantime, we recommend using our "Self-Cloning" feature, which allows you to feature actors of your choice. This feature has worked well for many of our users and provides a great way to customize your videos. Where to find more full-body avatars: There are many places where you can find talenteFew readers

• Email Scheduler - General Troubleshooting

  Emails not sending Please make sure the following: You "Send a test" to yourself to ensure deliverability works (inside the campaign's scheduler) You clicked the Publish button in your campaigns' Email Scheduler settings Your campaign is Active and not in Draft. Check the email status inside the campaign Stats (look at the bottom). Your scheduled days/times are right and within the timeframe. I can't add my SMTP Please go to  GmassFew readers

• My video is being in "Processing" status for too long

  Please make sure of the following:  Don't just copy/paste a script from somewhere else directly into the editor Copy your script from Notepad or similar, then paste it in the editor  Don't use any weird charactersFew readers

• How can add pass my contacts/video to my CRM using 3rd Party Embed Code?

  If your contacts don't exist in your CRM, you must pass the necessary data such as contact details, landing page URL, and video thumbnail to your email tool or CRM pass data via Zapier, Pabbly, Webhooks or API. If not, you need to add them via Zapier/Pabbly/Webhooks or API. Please try the following: Grab the embed code, and place it into the Groove Mail campaign. Use Zapier or Pabbly to create a Trigger "Add New Video" On the second step, pass the data as an action to GFew readers

• How long does it take a video to be generated?

  Every AI-generated video takes about 5-8 minutes. You can see the status for each video inside Library (1) Video History (2). Note: Make sure you click the blue button that says "Refresh Status" (3) on the top right corner because that page doesn't auto-refreshes.Few readers

• I'm afraid can't afford buying this - Does it really worth it?

  We totally understand and respect that to some people investing in A.I. technology might seem like a lot of money, but the return on investment you're getting is invaluable. ReachOut.AI allows you to save an enormous amount of time to reach out (as our brand name says) to potential customers over and over again without recording anything - and time is money. The question is, how much does your time worth? Please don't let the fear of "expense" take this technology away from you because,Few readers

• How can I make avatars more human-like and unrecognizable that it is an AI?

  We understand the concern, and we get this question a lot. First of all, you can use and personalize your real pre-recorded video (if you don't want to use an AI voice-generated video). Even tho we using premium TTS from reputable sources, the AI voices in the industry aren't 100% real (yet). We have over 350+ voices you can choose from, Not to mention, you can use our voice cloning integration to use your cloned voice. Here's why you shouldn't worry about how the AI sounds: Everybody kFew readers

• 400 Bad Request - Request Header or Cookie too large

  In the event of a 400 error, website files may be corrupted, including files such as JavaScript, HTML, and CSS, which are all essential to the proper functioning of a website. To resolve this issue, deleting the browser cache is recommended. This can be done by clicking on the three dots symbol in the upper right-hand corner of the screen, selecting "More Tools," and choosing "Clear Browsing Data." To clear the cache, tick the "Cached pictures and files" box, and then click the "CFew readers

• Issues Connecting Office365/Outlook SMTP with ReachOut.AI

  Are you having trouble connecting your Office365/Outlook SMTP with ReachOut.AI? It's possible that you are experiencing issues because Microsoft has special security measures that prevent external tools like ReachOut.AI from connecting without extra verifications. However, we have good news! We are in the process of implementing an Office365 native integration that is expected to work seamlessly.Few readers

• Can I create a GIF from the video being sent out?

  Reachout.ai includes a built-in image personalization tool so every video comes with a unique video thumbnail for each specific video.  Built-in Thumbnail Personalization You can even upload your own imageFew readers

• Why was I charged one credit when I have not created or sent out ant video yet?

  Every new campaign requires a "system demo" video, which prepares the system for the next step and you to check your very first video. This happens only once per new campaign.Few readers

• What makes ReachOut.AI special?

  It’s dialed in. For nearly three years, we’ve continually refined a unique set of tools and methods to fundamentally reduce complexity, and make video prospecting more of a joy and less of a chore. Perfected and pressure-tested by thousands of users on millions of AI-generated personalized videos, ReachOut.AI is the gold standard for a faster, fully-automated version of video prospecting. As Leo Ioannou, MrLeopard Media's CEO says:Few readers

• What's the video output rendering quality?

  Our rendering quality is 1920x1080 pixels (Full HD)Few readers

• Does email deliverability gets affected once you insert a video link or an image?

  ❓ Question from a user: Can this be used for cold emailing (non-spammy emails)? I think this cannot be used for cold emailing for the following reasons: email deliverability gets affected once you insert a video link or an image. Google and other service providers will put your email in spam or promotions. If it cannot be used for cold emailing, the only application is for explaining concepts, or products or sending emails to people who already know you. Please let me know if mFew readers

• What's the MagicSong feature?

  The MagicSong feature helps you stand out from the usual 'salesy' cold email approach by using personalized marketing songs! You can transform your outreach strategy and capture prospects' attention with personalized hip hop videos. Go from text to engaging singing videos tailored to each prospect. Differentiate yourself from the competition with this unique and fun video marketing approach. It's about time to break the monotony in outbound marketing. If the MagicSong feature isn'tFew readers