Articles on: FAQ & Troubleshooting

I'm using a Mac, and ReachOut.AI doesn't import my CSV

Most of the software in Mac create CSV files with "LF" line breaks. However, ReachOut.AI expects "CR-LF" line breaks (i.e. Microsoft Windows CSV style). This can sometimes cause issues when attempting to import CSV files created on a Mac.

To fix this, please do the following:

Open Google Sheets
Import your CSV
Download CSV
Upload it to ReachOut.AI again

**Method #2:**

Open the CSV file in a text editor.
Save it using the "Save as MS-DOS Text" option (or a similar option).
This will save the file using "CR-LF" line breaks.
Then use this new file for importing into ReachOut.AI.

Updated on: 26/06/2023

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