Articles on: FAQ & Troubleshooting

SSL Warning - Pre-Made Landing Pages Not Secured

If you've created pre-made landing pages and noticed that they're causing an SSL error, there might be a simple solution to this problem. In most cases, this issue is caused by having a dot within your subdomain.

To explain this further, SSL (Secure Sockets Layer) is a security protocol that establishes an encrypted connection between a web server and a web browser. This certificate is issued to specific domain names, including the subdomain. When a dot is placed within a subdomain (e.g. sub.domain.yourdomaincom), the SSL certificate doesn't recognize the sub-subdomain and causes an error.

The good news is that fixing this issue is easy. All you have to do is remove the dot within your subdomain, and your landing pages should work fine.

For example, instead of using "sub.domain.yourdomaincom," use "subdomain.yourdomaincom."

In summary, if you're facing an SSL error while accessing your landing pages with a dot in the subdomain, go to Profile try removing the dot from your subdomain, and the issue should be resolved.

If you have any further questions or technical issues, feel free to contact our support team.

Updated on: 21/03/2023

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