Articles on: FAQ & Troubleshooting

Can I get credit reimbursement due to a bug?

We understand that sometimes unforeseen technical glitches or bugs can occur while using our system, resulting in unexpected credit consumption. We strive to provide the best assistance possible, and this article aims to clarify our terms regarding credit reimbursement.

Glitches and Bugs:

Like any other technological platform, occasional glitches and bugs may arise. These occurrences are typically unforeseeable and unintentional, and we apologize for any inconvenience they may cause. We are committed to resolving these issues promptly and improving our system to minimize their frequency.

Credit Reimbursement Limit:

While we acknowledge the importance of providing assistance, it is essential to outline the limitations placed on credit reimbursement. In the event of credit consumption due to system-related issues, we can only reimburse up to 50 credits. This policy helps us maintain fair usage of our resources while ensuring that users receive appropriate compensation for any inconveniences faced.

Prevention Measures:

To mitigate the risk of encountering excessive credit consumption, we encourage our users to follow certain best practices:

Small-scale Testing:

Before executing large-scale campaigns, we strongly recommend running small-scale tests within the system. This approach allows you to validate the campaign's functionality, target audience, and reach, enabling you to identify and resolve any potential issues before committing significant credit resources.

Monitoring and Support Channels:

Stay vigilant by regularly monitoring your campaign's progress. If you suspect any abnormal behavior or unexpected credit usage, promptly reach out to our support team. The earlier we are aware of a potential issue, the better and more efficiently we can assist you.


If you encounter any unusual behavior or believe you have experienced a system glitch, immediately contact our support team to report the issue. Providing comprehensive information about the problem you faced, along with any relevant screenshots or error messages, will help us investigate and resolve it expeditiously.

Our Commitment:

We deeply value your continued trust in our system, and our team is committed to addressing any difficulties you encounter. Our support staff is dedicated to analyzing reported issues promptly and compensating users fairly within our policy guidelines.

Updated on: 02/08/2023

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