Uploading a custom background
Click to view the step by step guide
Create or edit existing campaign
![](https://storage.crisp.chat/users/helpdesk/website/dd8d5c5d7cfb2000/1aa_hfkxbk.png)
Click** "Video Personalization"**
![](https://storage.crisp.chat/users/helpdesk/website/dd8d5c5d7cfb2000/2aa_d77j00.png)
Click "Video Background"
![](https://storage.crisp.chat/users/helpdesk/website/dd8d5c5d7cfb2000/3aa_nezqe.png)
Click the "Video" (or "Image") tab
![](https://storage.crisp.chat/users/helpdesk/website/dd8d5c5d7cfb2000/4aa_16xk40s.png)
Click this + icon.
![](https://storage.crisp.chat/users/helpdesk/website/dd8d5c5d7cfb2000/5aa_1u5dps3.png)
Click "Upload new Video" (or Image)
![](https://storage.crisp.chat/users/helpdesk/website/dd8d5c5d7cfb2000/6aa_b6fzei.png)
Please note, the video must be under 30MB
Video background is blank
Create or edit existing campaign
![](https://storage.crisp.chat/users/helpdesk/website/dd8d5c5d7cfb2000/1aa_hfkxbk.png)
Click** "Video Personalization"**
![](https://storage.crisp.chat/users/helpdesk/website/dd8d5c5d7cfb2000/2aa_d77j00.png)
Click "Video Background"
![](https://storage.crisp.chat/users/helpdesk/website/dd8d5c5d7cfb2000/3aa_nezqe.png)
Click the "Video" (or "Image") tab
![](https://storage.crisp.chat/users/helpdesk/website/dd8d5c5d7cfb2000/4aa_16xk40s.png)
Click this + icon.
![](https://storage.crisp.chat/users/helpdesk/website/dd8d5c5d7cfb2000/5aa_1u5dps3.png)
Click "Upload new Video" (or Image)
![](https://storage.crisp.chat/users/helpdesk/website/dd8d5c5d7cfb2000/6aa_b6fzei.png)
Please note, the video must be under 30MB
Related articles:
Video background is blank
Updated on: 23/03/2023
Thank you!