Articles on: Account & Billing

Cancellation & Refunds

In this article, we will provide you with comprehensive information regarding the following important aspects:

Trial period for new acounts
Cancellation policy
Refund policy for both subscriptions and lifetime deals
Handling payment disputes
Procedures for refunds on unauthorized charges
The reasoning behind our refund policy

Trial Period:

The 14-day trial period is designed to allow users like yourself to test the features and functionality of our platform before committing to a subscription. It gives you the opportunity to assess whether ReachOut.AI meets your specific needs and objectives.

It is important to note that the free trial comes with certain responsibilities on the user's part. it is the user's responsibility to manage their subscription and cancel before the trial period ends if they decide not to continue with ReachOut.AI services.

As per our terms of service, we do not provide refunds in the event of a missed cancellation. We are a company that strongly upholds the principle of complete transparency, which is why we provided transparent cancellation and refund policies during the sign-up process here

Note: Cancellation and refund policy is clearly communicated during sign-up and signed by users during the onboarding process here too.

If you have any doubts regarding the validity of this claim, our team can consult our system logs and supply you with the necessary evidence.

Cancellation & Refunds Policy:


You can cancel your Plan at any time to stop the automatic renewal inside your account (Billing section) or by contacting our team at To cancel the Services associated with your account, it's your responsibility to take the necessary steps. Until you properly cancel the Services, you will be responsible for all Fees incurred. Please note that no refunds will be provided for any failure to cancel the Services. If you decide to cancel your Plan, your access will remain active until the expiration date, and you will be charged accordingly. You can also resume the automatic renewal of your Plan before it expires.

No Refunds For Subscription Plans:

Due to the nature of our services, except as described below, all Fees charged by ReachOut.AI are non-refundable. If you make an error or omit any required action resulting in excess Fees, you will be solely responsible for such additional charges. ReachOut.AI does not provide refunds or credits for errors, omissions, partially used or unused subscriptions, or non-access of the Service or Platform. Even if you have signed up for a subscription but haven't utilized the Service or Platform, you are still obligated to pay all Fees for the subscription period. ReachOut.AI reserves the right to issue or deny refund or credit, in its sole discretion, at any time, and for any reason. The determination of whether to issue or deny a refund or credit rests solely with ReachOut.AI, and it is final unless mandated by law.

Lifetime Deal "Pays For Itself" Money Back Guarantee:

For our lifetime deal packages, we offer a "Pays For Itself" guarantee. Here's how it works: If you use ReachOut.AI and its features in your live business campaign, generating at least 50 videos, and find that it hasn't saved you time or helped grow your results more than what you spent on purchasing our product, our team will work with you to resolve any issues until it does. However, if after working with our team it still doesn't work out as expected, you can request a full refund within the first 30 days of your purchase. We are committed to your success and firmly believe in the power of ReachOut.AI to elevate your business to the next level.

Payment Disputes:

If you wish to dispute any invoiced Fees or charges, you must notify us in writing within sixty (60) days from the billing date. During the dispute resolution, you must continue to pay all invoiced Fees and charges, or else you waive your right to pursue the dispute. It is essential to act reasonably and in good faith while cooperating diligently with ReachOut.AI to resolve the dispute. All determinations concerning your obligation to pay the invoiced Fees and charges made by ReachOut.AI are final.

Refund of Unauthorized Charges:

To ensure a seamless refund process for unauthorized charges, rest assured that our team conducts thorough investigations by carefully analyzing access logs and consent records for every user. This diligent investigation verifies the authenticity of such incidents. In cases where doubts arise, we possess the authority to challenge and provide irrefutable evidence to resolve the issue with the appropriate institution. We are committed to protecting our users' interests while ensuring the fair and accurate resolution of unauthorized charge claims.

Important Reminder:

We understand that our refund policy may seem strict; however, it ensures uninterrupted and high-quality services. Each new user account requires an investment on our part, as we pre-reserve GPU servers to ensure optimal service. By paying for the services, users are securing the resources necessary for their uninterrupted usage.

Policy on Blackmail & Threatening Behavior

Updated on: 23/07/2023

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